1. Information We Collect

Depending on how you interact with our Website, we may collect the
following information.

1.1 Information You Provide Directly

When you contact us, request information, submit an enquiry, or
communicate with us through the Website, we may collect information such as:

• Your name
• Email address
• Phone number, if you choose to provide it
• Company or business name
• Information about your project or requirements
• Any other information that you voluntarily provide to us

You are not required to provide information that is not necessary for
the particular purpose for which you are contacting us.

1.2 Information Collected Automatically

When you visit the Website, certain technical information may be
collected automatically by the Website, hosting provider, security
systems, analytics services, or other technologies used on the Website.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website or page
• Pages visited
• Date and time of access
• Approximate location derived from technical information
• Website usage and interaction information
• Information relating to errors, security events, or suspicious activity

This information is generally used for security, website operation,
performance measurement, troubleshooting, and improving the Website.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Responding to enquiries and messages
• Understanding your project requirements
• Providing information about our services
• Communicating with prospective or existing clients
• Preparing proposals, quotations, or project-related communications
• Providing and managing services you request
• Improving the Website, content, and user experience
• Understanding Website traffic and performance
• Maintaining Website security and preventing fraud, abuse, or unauthorized activity
• Complying with applicable legal and regulatory obligations
• Protecting our rights, property, and legitimate business interests

We will use personal information only for purposes that are reasonably
connected with the purpose for which it was provided or otherwise
permitted by applicable law.

3. Contact Forms and Enquiries

If you submit information through a contact form, enquiry form, booking
form, or similar feature on the Website, the information you provide may
be received and stored by CreoLance Media and/or the service providers
that operate the relevant form, email, hosting, or communication
infrastructure.

We use this information to respond to your enquiry and communicate with
you regarding your request.

Please do not submit passwords, financial account credentials, government
identification numbers, or other highly sensitive information through a
general contact form unless we specifically request it through an
appropriate and secure process.

4. Cookies and Similar Technologies

The Website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites
remember preferences, maintain functionality, improve performance, and
understand how visitors interact with a website.

Depending on the features and services enabled on the Website, cookies
may be used for:

• Essential website functionality
• Security
• Preferences and functionality
• Website performance
• Analytics and measurement
• Embedded or third-party content
• Other services that you choose to interact with

Some cookies may be placed by third-party services used on the Website.

You can control or disable cookies through your browser settings.
However, disabling certain cookies may affect the functionality or
performance of some parts of the Website.

The specific cookies used on the Website may change as we add, remove,
or update website features and services.

5. Analytics and Website Performance

We may use analytics or similar measurement technologies to understand
how visitors use the Website.

These technologies may collect information such as pages visited,
approximate location, device or browser information, referral
information, and interaction data.

Analytics information is used to understand Website performance,
identify areas for improvement, measure traffic, and improve the
experience for visitors.

Where third-party analytics services are used, their own privacy
policies and terms may also apply.

6. Third-Party Services and Embedded Content

The Website may contain links to, or content embedded from,
third-party websites and services.

Examples may include:

• YouTube
• Instagram
• TikTok
• Google services
• Social media platforms
• Analytics providers
• Communication or form providers
• Other third-party tools or services

When you interact with third-party content, visit an external website,
or use a third-party service, that third party may collect information
in accordance with its own privacy policy.

CreoLance Media does not control the privacy practices, security, or
data processing activities of third-party websites or services.

We recommend reviewing the privacy policies of third-party services
before providing them with personal information.

7. How We Share Information

We do not sell your personal information.

We may share information where reasonably necessary with:

• Service providers that help us operate the Website
• Website hosting and infrastructure providers
• Email, communication, or form-processing providers
• Analytics and website performance providers
• Security, technical, or IT service providers
• Professional advisers where necessary
• Government authorities, regulators, courts, or law-enforcement agencies where required by applicable law
• Other parties where you have requested or authorized such sharing

Where third-party service providers process information on our behalf,
we seek to use appropriate providers and reasonable measures to protect
information.

8. International Data Processing

Some service providers used by the Website may process or store
information on servers located outside India.

Where personal information is processed or transferred outside India,
we will take reasonable steps as required by applicable law to protect
such information and use it only for legitimate and relevant purposes.

9. Data Retention

We retain personal information only for as long as reasonably necessary
for the purpose for which it was collected, to provide requested
services, maintain business and transaction records, resolve disputes,
enforce agreements, protect our rights, or comply with applicable legal
obligations.

The period for which information is retained may depend on the type of
information and the purpose for which it was collected.

When personal information is no longer required, we may delete,
anonymize, or securely dispose of it, subject to applicable legal,
regulatory, accounting, security, or contractual requirements.

10. Data Security

We take reasonable technical and organizational measures to protect
personal information against unauthorized access, misuse, loss,
alteration, disclosure, or destruction.

These measures may include:

• Appropriate access controls
• Security monitoring
• Secure hosting practices
• Software and system updates
• Other reasonable security safeguards

However, no method of transmission over the Internet or method of
electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect information,
we cannot guarantee absolute security.

11. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal
information, including the ability to:

• Request information about the personal data we process about you
• Request correction or updating of inaccurate personal information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal information is being processed
• Raise a concern or complaint regarding the handling of your personal information

To exercise an applicable right or make a privacy-related request,
please contact us using the details provided in the “Contact Us”
section below.

We may need to verify your identity before processing certain requests
in order to protect your information and prevent unauthorized requests.

12. Withdrawal of Consent

Where we process your personal information based on your consent, you
may withdraw that consent by contacting us.

Withdrawal of consent will not affect the lawfulness of processing
that occurred before the withdrawal.

Depending on the nature of the processing, withdrawing consent may
affect our ability to provide certain services or respond to certain
requests.

13. Children’s Privacy

Our Website is intended for a general audience and is not specifically
directed at children.

We do not knowingly seek to collect personal information from children
where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in
circumstances where it should not have been collected, please contact
us so that we can review and take appropriate action.

14. External Links

Our Website may contain links to third-party websites.

These websites operate independently from CreoLance Media and may have
their own privacy policies, terms, and practices.

We are not responsible for the privacy practices, content, security,
or policies of third-party websites.

You should review the privacy policy of any external website before
submitting personal information.

15. Data Breaches and Security Incidents

If we become aware of a personal data breach or security incident
affecting personal information, we will take reasonable steps to
investigate, contain, mitigate, and respond to the incident and provide
notifications where required by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes
in our Website, services, technologies, legal requirements, or
data-processing practices.

When we make changes, we will update the “Last Updated” date at the
top of this page.

You are encouraged to review this Privacy Policy periodically to remain
informed about how we handle personal information.

18. Governing Law

This Privacy Policy shall be interpreted in accordance with the
applicable laws of India.

Any dispute relating to this Privacy Policy or the processing of
personal information shall be subject to the applicable jurisdiction
of the courts of India, subject to applicable law.